Clitrofa Education Academy Training Regulation

Date of last change: 14 January 2022

The Clitrofa Education Academy prepared the present Training Regulation with the objective of clarifying all those involved in the training actions, the rules and procedures related to its operation.

1. General rules
The training actions are carried out in accordance with the terms and conditions under which they were publicly disclosed. All changes to this disclosure will be communicated to participants who have already formalized the registration or expressed interest in participating.
The Clitrofa Education Academy reserves the right to cancel, postpone, reschedule or change the conditions for carrying out the training actions, for reasons beyond its control. In these circumstances, the amounts already paid by the participants may be reimbursed or used to pay for another training action, with no compensation being paid.

2. Registration for Training Actions
The enrollment in the training actions is formalized by the complete and correct completion of the Registration Form available on the “Registration” page of the website www.clitrofa.com, or in any other way that is disclosed.
The registration will only be considered valid after receiving the payment information and its confirmation by the services of the Clitrofa Education Academy. The respective invoice / receipt will only be issued after full payment.

3. Payment Conditions and Returns Policy
Cancellations of registrations already signed or paid up to fifteen days before the start date of each training action will be accepted, without any penalty.
If the cancellation is made up to five working days before the training action, the refund of 50% of the amount paid will be entitled, leaving the Clitrofa Education Academy with the remaining amount, as organizational expenses.
If the cancellation is made less than five working days before the start date of the training action, there will be no refund of the amount paid.
However, the amount not returned may be used by the same trainee in actions to be carried out by Clitrofa Education Academy within one year.

4. Conditions of Frequency of Training Actions
Acceptance of applications is subject to verification by the services of the adequacy of the trainee’s profile.
When carrying out the training actions, the participants must have an adequate conduct, in accordance with the universal rules of urbanity, contributing to a good working climate and to carrying out training activities and ensuring all materials and equipment available.
Participants will receive a training certificate if they participate in at least 75% of the total time for actions lasting 16 hours or less or 80% of the total time for actions lasting more than 16h.

5. Data Protection
Personal data provided to Clitrofa Education Academy for the purpose of enrolling in training activities are considered and treated in a confidential manner.
The Clitrofa Education Academy will be able to use the data provided in the registration of the training actions to monitor and evaluate the training results and disseminate other training actions organised by it.
For more information, please consult the Privacy Policy.
The participant has the right to cancel or change his / her data at any time, and must, for this purpose, contact the services of the Clitrofa Education Academy.

6. Complaints
The participant can formalize a complaint about the service provided in the complaints book maintained by the Clitrofa Education Academy for this purpose, or send an e-mail to the address: clinica@clitrofa.pt.
Clitrofa Education Academy will respond to the complainant within a maximum of fifteen days from the date of receipt of the complaint, regardless of the seriousness of the matter and the follow-up given to it.

7. Information
To contact the services of the Clitrofa Education Academy, at any time, you should send an e-mail to the address: clinica@clitrofa.pt or call one of the contacts available on the website mentioned above.

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